This section contains information about how to register with Centrelink, set up a myGov account and accessing Centrelink services online. Information about types of payments and other services you may be eligible for from Centrelink can be found on this website at 3a. Centrelink support payments and services. Other Centrelink information can be found at 3b. Tips for Dealing with Centrelink.
Centrelink services can be accessed online, by phone or by visiting a service centre. You can do most of your Centrelink, Medicare and Child Support business online, or through Self Service via the Express Plus mobile apps or phone self service.
Centrelink online self service includes claiming an entitlement to a payment, updating details, getting reminders and reporting your income. You can also subscribe so that you only receive letters from Centrelink online, which can help with keeping your details private and only accessible by you.
Centrelink also supports people affected by family and domestic violence by providing specific information, resources and referrals.
To get set up with Centrelink online, you need to do the following (you may already have some of these in place):
- Create a myGov account
- Get a Customer Reference Number (CRN)
- Link your myGov account to Centrelink
Create a myGov account
Create a myGov accountTOP
MyGov is a way to access a range of government online services with one login and one password, including Centrelink, Child Support and Medicare.
To create a myGov account visit the myGov website, select the “Create an account” button and follow the steps. You will need to set up a username with an email address, and a password. You can also choose to access your account by either answering a series of secret questions, or receiving a text with a code to your mobile phone. You will need to select the option that is most appropriate to keep access to your account private. You may need to limit access to your mobile phone by other people if you choose to receive the access code by text message. When accessing online services, you will need to be wary of cookies or other prompts on your computer that may save usernames or passwords, especially if your computer is accessible by others, in order to keep your account private.
Get a Customer Reference Number (CRN)TOP
If you have previously received a payment from Centrelink, you will already have a Customer Reference Number (CRN), which can be found on a letter that Centrelink has previously sent to you, or on your Health Care Card, if you have one.
If you have never received a payment from Centrelink, don't have a CRN or don't know your CRN, you will need to get a CRN. To get a CRN you will need to prove who you are to Centrelink either online, over the phone or at a service centre.
Link your myGov account to Centrelink
Link your myGov account to CentrelinkTOP
To link your myGov account to Centrelink you need to:
- Sign into your myGov account and select Services, then select Centrelink
- To link Centrelink to myGov there are a number of options:
- if you already have an online Centrelink account you will be asked to provide your account ID and password for that account
- if you don’t have an online account will need to answer some questions specific to you
- if you have a linking code, you can use that code. To get a linking code for Centrelink (or Child Support and Medicare), call the Online Services support hotline on 132 307.
[Article last updated: 3/5/21]