Becoming financially independent and secure – budgeting, saving, debt and other key matters.

4j. Longer term banking matters – how can the bank continue to help?

Est. read time: 3 min

Relief packages for people affected by COVID-19

Banks are now considering COVID19 impacts for their customers on a case by case basis. If you are experiencing financial hardship, due to COVID, you may be able to request payment deferrals on your loans with the bank.  As both the government and banks response to COVID impacts is changing frequently you should check your bank's website to understand what the latest support packages may be.

Links to COVID-19 specific information and general support for customers in financial difficulty from several banks are listed below.  If your bank is not listed then go to your bank's main webpage for further advice.

[updated 30/8/21]

If your partner has placed a “hold” on a joint account


How do I lift a hold placed by my former partner on our joint account?

In order for a “hold” to be lifted from a joint bank account, both owners need to agree. If agreement cannot be reached then you may need a court order to settle the matter, or the hold on the account will be maintained until agreement can be reached.

Closing a bank account


Joint accounts normally require all signatories to authorise closure of the account. This may also take some time, as all debts against the account need to be paid first (e.g. credit card debts).

The general steps are:

  • Both owners need to agree – if agreement cannot be reached, then you may need a court order to settle the matter, or simply maintain the hold on the account until agreement can be reached.
  • Cancel all direct debits and credits – You have probably already done this for direct debits and credits over which you have control (before placing a hold on the account), but your (former) partner needs to do the same.
  • Zero balance – Pay off any overdrawn amount and work out with your former partner how you will divide the remaining account balance. The balance must be zero before you can close the account.
  • Call your bank – Tell them you would like to close the account. They will need to verify both owners' identities. Take note of the date and time you called, and the name of the customer service officer you spoke to.
  • Put it in writing – Follow up your call with a letter confirming you want to close the account. Include your joint account details, both signatures, and details of your phone call. Ask for written confirmation that the account has been closed. Keep a copy of your letter in case there are any issues later.
  • Confirmation – You should receive confirmation from your bank once the joint account has been closed. This could be a letter or a final statement. If it does not arrive, follow up with the bank.

More information in relation to joint accounts can be found at MoneySmart – Joint Accounts

More information in relation to cancelling credit cards can be found at MoneySmart – Credit Cards

Mortgages and Other Loans against jointly held assets


Can my former partner build up debts by using equity in our home or other joint assets after I leave?

Advise your bank in writing that you are going through a separation and that extra care needs to be taken when dealing with your accounts. Ask the bank to inform you if any requests are made against your accounts or loan facilities. The bank cannot extend any further lending on assets you have an interest in, or ownership of, without your written permission. Ensure however that any limits on lines of credit are noted as both to sign.

In general if anything is changing on a joint loan or mortgage, or if any new lending is to be considered, your bank would need both you and your ex-partner to sign the appropriate documents and may also require a bank officer to witness the actual signing, so it would be difficult for one partner to do this without the other knowing and agreeing. Should your ex-partner alone fill out an application for a loan against a joint asset, the bank will normally still seek to interview you and witness your signature to avoid the possibility of a forged signature.

Should there be a situation where you are a co-signatory for an existing credit line with the bank (such as a credit card), then it may be possible to limit your personal liability by talking with the bank and describing your situation. Limited liability will only apply to commitments made by your ex-partner after the liability limit is put into place. Note that if you have placed a hold on a joint account which is linked to a credit card, that card will normally be on hold too.

If your mortgage has a line of credit (that allows extra money to be lent against the mortgage) or a redraw facility (which allows money that has already been paid to be redrawn) you need to change the terms of your mortgage to ensure that two signatures are required to draw down against the mortgage. Contact your bank, financial institution or mortgage broker to change the terms of your mortgage.

Once again, financial institution policies vary, so it is extremely important that you discuss this situation with your bank (or other lender) to determine exactly what they can do to help you.

[Article last updated: 30/8/21]

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